Every company gets a quote, not a price list. The discovery call and, when useful, an assessment show where things stand. The fee buys defined responsibilities. It is not an hourly rate. Support is included in the monthly price.
Essentials
For a company that wants the technology run: support, systems, vendors, budget, and baseline security. Monthly review. About ten hours a month of advisory time, tracked privately so the quote stays honest.
Help desk, devices, user accounts, and new-hire onboarding. Handled directly at first, then by a partner under direction.
The software in daily use: email, files, identity, and the other tools the company already pays for.
Cloud, network, and the connections between systems, with unused overlap removed.
License and contract review before renewal, vendor management, and the annual technology budget.
A monthly review of what is in place, what it costs, and what needs a decision.
Pro
For a company that needs the decisions Essentials does not cover. Weekly presence and leadership meetings. Includes the Essentials work, and adds the items below. A full-time technology executive costs a company well over $200,000 a year loaded. Pro is the alternative to that hire.
Security program and risk leadership, an incident response plan, and quarterly reviews.
Cyber insurance applications, customer security questionnaires, and readiness for frameworks such as SOC 2, HIPAA, or CMMC. Licensed firms still sign formal audits.
Software and product oversight: build versus buy, developer or agency selection, architecture and code review, and delivery oversight.
AI and automation: which workflows are worth it, which tool, a usage policy, and one pilot taken to a result.
Hiring support: role definitions, technical interviews, and direction for in-house IT or developers.
A seat in leadership meetings, plain-language reporting, and technical due diligence for acquisitions or investors.
How support works
You have one relationship, with Talon Software. Daily support is done directly at the start. Once there are enough clients, a managed IT partner takes the ticket work as a subcontractor. If you already like your provider, they can stay and the work is directed and reviewed. Response is during business hours. There is no personal on-call and no 24/7 promise.
What a quote depends on
Headcount, number of locations, how much of the current setup needs fixing, compliance requirements, and how involved leadership wants the work to be. When support runs through this practice, the partner's per-user cost is inside the one price, not a second invoice.
Terms
Three-month minimum, then month to month with 30 days' notice
Invoiced in advance, due in 15 days
Assessments and defined projects are sold separately, with or without a plan
Fractional CTO is a working title. The engagement is as an independent advisor, not as an officer of the company